FREQUENTLY ASKED QUESTIONS
CHOOSE YOUR SEGMENT TO GET THE RELEVANT FREQUENTLY ASKED QUESTIONS
UNEMPLOYMENT
UNEMPLOYMENT
How long after submission of a claim will DOL pay benefits?
The normal waiting period is between 35 - 45 working days.

Why is a UIF claim rejected?
Claimants submitted incorrect information, such as bank details on their forms, and sometimes employers give incorrect reasons for unemployment on the UI-19 form. Previous employers UI19 completed form was not submitted.

Is tax deducted on paid benefits?
Any payment that you receive from the UIF is tax-free.

For what period will benefits be paid? 
An employee will be able to claim one day’s income for every five days of work, which can build up to a maximum of 365 days over a four-year period of continues employment. 

How long does it take for payment to go through after signing and being given a date?
It should not take more than 10 working days to process the second or third payment after signing the continuation of payment. DOL double-check if the claimant is indeed still unemployed and also verify other personal details to prevent fraud.

I am the owner of my own business. Can I claim?
This may prove problematic and you will need to discuss the available options with the Department of Labour.

Can your contributor’s rights to claim benefits be suspended?
Yes it will be if:
1.   A false statement is made in an application for benefits; 
2.  A fraudulent application for benefits is submitted; 
3.  A failure to inform a claims officer of the resumption of work during the period in respect of which benefits were being paid; or 
4. A failure to comply with a written demand issued in terms of section 35(2). 


Please note: The information included above is subject to changes made by the Department of Labour that we may not be aware of. The information is intended as a guideline and for assistance only. 
MATERNITY
MATERNITY
How long after submission of a claim will DOL pay benefits?
The usual waiting period is between 30 – 35 working days.

Why is a UIF claim rejected?
Claimants submitted incorrect information, such as bank details on their forms, and sometimes employers give incorrect reasons for unemployment on the UI-19 form. In the case of maternity beneficiaries, if they do not claim UIF within six months, they forfeit the claim.

How many months can I claim UIF?
UIF can be claimed for eight months, provided that you have full (238) credit days. Credits are accrued as follows – for every six days that you work as a contributor, you receive one day's credit, subject to a maximum of 238 days.

How long does it take for payment to go through after signing and being given a date?
It should not take more than 10 working days to process the second or third payment after signing the continuation of payment. DOL double-check if the claimant is indeed still unemployed and also verify other personal details to prevent fraud.

If my employer pays a % (a portion) of my salary while I am on maternity leave, can I still claim from the unemployment insurance fund (UIF)?
Yes, you can. The moment that employers do not pay a 100% of your salary you can claim for the balance of your salary from the UIF. Example: Your employer pays you 75% per month while you are on maternity leave, you can claim the balance (25%) from the UIF. Remember you cannot receive more than 100% of your salary from the department and your employer combined.

When can I submit my application to the UIF?
The policy (law) says at least 8 weeks before commencement of maternity leave but the Department of Labour is not able to accept submitted forms at this point! Maternity leave forms cannot be processed before the maternity leave has officially started. You can therefore only submit applications once you no longer receive your full remuneration/salary from your employer.

How long can I claim maternity UIF benefits?
By law you are not allowed to return to work within 6 weeks after the birth of your baby and can claim up to a maximum of 121 consecutive days (four months) maternity leave from the Department of Labour. This will however also depend on how long you have been working prior to submitting the application/claim. The Department of Labour uses the last 4 years worked to calculate how many credit days you have available. In short for every 6 months that you have worked you receive 1 month's benefits up to a maximum of 4 months.

I’ve claimed maternity benefits in the last four years.
You do qualify to claim for maternity benefits again, even if it is within four years of the previous maternity benefit claim. It is only if you have claimed for sick or unemployment benefits within the 4 years prior to your maternity claim that you will probably not qualify for maternity benefits.

I am the owner of my own business. Can I claim maternity benefits?
This may prove problematic and you will need to discuss the available options with the Department of Labour.
Workers who miscarry in the third trimester or have a stillborn child can claim for six weeks.


Please note: The information included above is subject to changes made by the Department of Labour that we may not be aware of. The information is intended as a guideline and for assistance only. 

ADOPTION
ADOPTION
How long after submission of a claim will DOL pay benefits?
The normal waiting period is between 30 – 35 working days

Is tax deducted on paid benefits?
Any payment that you receive from the UIF is tax-free.

How long does it take for payment to go through after signing and being given a date?
It should not take more than 10 working days to process the second or third payment after signing the continuation of payment. DOL double-check if the claimant is indeed still unemployed and to verify other personal details to prevent fraud.


Please note: The information included above is subject to changes made by the Department of Labour that we may not be aware of. The information is intended as a guideline and for assistance only.
ILLNESS
ILLNESS
How long after submission of a claim will DOL pay benefits?
The normal waiting period is between 30 – 35 working days.

Why is a UIF claim rejected?
Claimants submitted incorrect information, such as bank details on their forms, and sometimes employers give incorrect reasons for unemployment on the UI-19 form. Previous employers UI19 completed form was not submitted.
Is tax deducted on paid benefits?
Any payment that you receive from the UIF is tax-free.

How long does it take for payment to go through after signing and being given a date?
It should not take more than 10 working days to process the second or third payment after signing the continuation of payment. DOL double-check if the claimant is indeed still unemployed and also verify other personal details to prevent fraud.

From when will benefits be paid?
You will be paid benefits for the time that the doctor has booked you off work but not for the first two weeks off work. You will also only be paid for the time that you have not received normal wages from your employer.

How is illness benefits calculated?
The contributor should be paid the difference between any sick leave and illness benefit qualifying for. The illness benefit may not be more than the remuneration the contributor would have received if the contributor had not been ill.

I am the owner of my own business. Can I claim?
This may prove problematic and you will need to discuss the available options with the Department of Labour.

Can a contributor’s rights to claim benefits be suspended?
Yes it will be if:
1. A false statement is made in an application for benefits;
2. A fraudulent application for benefits is submitted;
3. A failure to inform a claims officer of the resumption of work during the period in respect of which benefits were being paid; or
4. A failure to comply with a written demand issued in terms of section 35(2).

Please note: The information included above is subject to changes made by the Department of Labour that we may not be aware of. The information is intended as a guideline and for assistance only. 
DEATH
DEATH
How long after submission of a claim will DOL pay benefits?
The normal waiting period is between 30 – 35 working days.

When can death benefits be claimed?
The dependants (spouse, life partner or children) can only claim UIF death benefits if he/she:
• is not the breadwinner;
• does not already receive benefits from the Compensation Fund or an unemployment fund under the Labour Relations Act.
• has not been suspended from claiming because of fraud.

In the case of dependent children, they will only be able to claim if there is no spouse or life partner, or the spouse or life partner doesn’t claim within six months of the person’s death. Dependent children under the age of 21 years are entitled to benefits if there is no surviving spouse or life partner.

Is tax deducted on paid benefits?
Any payment that you receive from the UIF is tax-free.

How long does it take for payment to go through after signing and being given a date?
It should not take more than 10 working days to process the second or third payment after signing the continuation of payment. DOL double-check if the claimant is indeed still unemployed and also verify other personal details to prevent fraud.

Can a contributor’s rights to claim benefits be suspended?
Yes it will be if:
1. A false statement is made in an application for benefits; 
2. A fraudulent application for benefits is submitted; 
3. A failure to inform a claims officer of the resumption of work during the period in respect of which benefits were being paid; or 
4. A failure to comply with a written demand issued in terms of section 35(2). 


Please note: The information included above is subject to changes made by the Department of Labour that we may not always be aware of. The information is intended as a guideline and for assistance only.
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